Privacy Policy

1. Who we are

Pora Door (also referred to as “PoraDoor” on parts of this site) sells premium storm doors and related products online to customers in the United States. We may offer optional services such as professional installation in limited service areas (for example, New Jersey, as described on our About page).

2. Information we collect

We may collect the following categories:

• Contact and account data: name, email address, phone number, and password or authentication details when you create an account, sign in, or subscribe to communications.
• Order and transaction data: billing and shipping addresses, items purchased, order history, and communications about your order.
• Payment information: payment card or bank details are typically processed by our payment service providers; we do not store full card numbers on our own servers when a processor tokenizes that data for us.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP for fraud prevention, analytics, and site improvement.
• Support and survey content: information you voluntarily provide in forms, email, chat, or surveys.

3. How we use your information

We use personal information to:

• Process, fulfill, and ship orders and provide customer support.
• Communicate about your account, orders, returns, and safety or product notices.
• Send marketing emails or newsletters when you opt in or where permitted by law; you can unsubscribe using the link in those messages.
• Operate, secure, and improve our website; detect and prevent fraud, abuse, and illegal activity.
• Comply with legal obligations and enforce our terms.

4. How we share information

We do not sell your personal information for money in the traditional sense. We may share data with:

• Service providers who host our site, process payments, send email, provide analytics, or help with customer support—only as needed to perform services for us and subject to confidentiality obligations.
• Shipping and logistics partners to deliver products and, where applicable, coordinate installation.
• Legal and safety: when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or security.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.

5. Cookies and similar technologies

We use cookies and similar technologies for essential site function (such as cart and session), preferences, analytics, and marketing where enabled. You can control cookies through your browser settings; blocking certain cookies may limit site features.

6. Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including satisfying legal, tax, and accounting requirements, resolving disputes, and enforcing agreements. Retention periods vary by data type and obligation.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

8. Your choices and U.S. state privacy rights

Depending on where you live, U.S. state laws (including the California Consumer Privacy Act as amended by the CPRA, and similar laws in Virginia, Colorado, Connecticut, and other states) may grant you rights such as:

• Access to certain personal information we hold about you.
• Correction of inaccurate information.
• Deletion of personal information, subject to exceptions.
• Opt-out of certain processing, including “sale” or “sharing” for cross-context behavioral advertising where those terms apply under state law.
• Appeal of a denied request where required by law.

To exercise rights, contact us at info@poradoor.com or through our Contact page. We will verify your request as required by law. You may designate an authorized agent in accordance with applicable rules. We will not discriminate against you for exercising privacy rights.

9. Children

Our services are not directed to children under 13 (or the higher age required in your state). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take appropriate steps to delete it.

10. Third-party sites

Our website may link to third parties (for example, manufacturer sites). Their privacy practices are governed by their own policies, not this one.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the site or by email where appropriate.

12. Contact us

Questions about this Privacy Policy: info@poradoor.com