Shipping Policy

1. Where we ship

We currently ship to addresses in the contiguous United States (the lower 48 states). Orders to Alaska, Hawaii, U.S. territories, P.O. boxes, and international addresses may not be available or may require a custom quote—contact us before ordering if you need delivery outside the contiguous U.S.

You must provide a complete, accurate shipping address and a reachable phone number. Incorrect addresses can delay delivery or cause additional freight fees, which may be charged to you.

2. Processing time

After your order is placed and payment is confirmed:

• In-stock / standard configurations: typically process within 3–7 business days before shipment.
• Special order, custom size, or made-to-order doors: manufacturing and supplier lead times often range from 2–6 weeks (sometimes longer during peak seasons). We will communicate estimated timelines when available.

Business days are Monday–Friday, excluding U.S. federal holidays. Processing does not include carrier transit time.

3. Shipping methods and transit times

Storm doors are large and are usually shipped via ground freight, LTL (less-than-truckload), or parcel carrier depending on size and destination. Typical transit after handoff to the carrier is approximately 3–10 business days within the contiguous U.S., but this is an estimate only.

Delivery dates shown on the site, in emails, or by the carrier are estimates, not guarantees. Weather, carrier capacity, residential delivery restrictions, and manufacturer delays can extend timelines.

4. Shipping costs

Shipping and handling charges (if any) are calculated based on product size, weight, destination, and shipping method. Costs are displayed at checkout before you complete payment, or quoted separately for oversized / freight orders.

Unless we advertise free shipping for a promotion or product, shipping fees are in addition to the product price and applicable taxes. Expedited shipping, if offered, may cost more and is still subject to processing and manufacturer lead times.

5. Delivery and what to expect

• Freight deliveries may be curbside or threshold delivery. Inside placement or white-glove service is not included unless purchased or confirmed in writing.
• Someone may need to be available to receive the shipment and sign for it. Missed deliveries can incur redelivery fees.
• Please inspect the packaging and product for visible damage before signing when possible. Note damage on the delivery receipt and photograph the shipment.
• Report shipping damage within 7 days of delivery as described in our Return & Refund Policy.

6. Order tracking

When your order ships, we (or the carrier/supplier) will typically provide tracking or shipment status by email when available. For freight shipments, you may receive a call or email to schedule a delivery appointment. Contact info@poradoor.com with your order number if you need help locating a shipment.

7. Title and risk of loss

Unless applicable law or a written agreement with you states otherwise, risk of loss and title for products pass to you when the carrier receives the goods for delivery. Carrier damage claims are handled under Section 5 and our return policy with our assistance where appropriate.

8. Installation (separate from shipping)

Product shipping does not include professional installation unless you purchase installation and we confirm it for your address. Installation may be limited to specific service areas (for example, parts of New Jersey). Shipping timelines and installation scheduling are separate; an installation appointment may occur after the door has been delivered.

9. Undeliverable shipments

If a shipment is returned to us because of an incorrect address, refusal, or repeated failed delivery attempts, you may be responsible for return freight and any re-shipping costs. We may contact you to arrange redelivery or a refund less applicable shipping and restocking charges under our return policy.

10. Contact

Shipping questions: info@poradoor.com · Return & Refund Policy